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ServiceNowEXERCISES
SKILL CATEGORY 5 OF 12

Investigate and communicate

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Work through these lessons in order. Each skill has a guided task and a different situation to solve on your own.

  1. 21
    Begin an investigationBeginner · 3 min
    Not started
  2. 22
    Add an internal work noteBeginner · 3 min
    Not started
  3. 23
    Send a caller-visible updateIntermediate · 5 min
    Not started
  4. 24
    Wait for caller informationIntermediate · 5 min
    Not started
  5. 25
    Track an external dependencyIntermediate · 5 min
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